Subject: Re: LSM Joining Case Test - Binod Pandey
From: Binod Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 00:13:31 -0400

| | LSM Joining Case Test

Name | Binod Pandey
E-mail | [email-masked]
Phone Number | (91) 8826466389
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | number 4 because if I am understanding the need of the customer the appropriate response would be number four because he wants ticket to be delivered at the hotel which is as per is convenience and as a customer care executive my job is to make sure that the customer is getting what he wants
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the difference between good and great customer service is understanding the need of the customer responding appropriately giving the right information and always providing the customer with an option so that he can confirm what he wants and what he is getting and of course telephonic etiquettes

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