Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 21:04:45 -0400

| | Tech Support Test

Name | Praveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 8930367199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mavenir | Sr. Engineer | working present | 50000
Previous Employer 1 | Ciena | Engineer | 18 july 2019 | 39000
Previous Employer 2 | Airtel | Engineer | 19 JAN 2019 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
3. Clear Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the
website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or
Facebook this may only be a few minutes.
4. Check the settings of any Internet security applications you use (including firewalls, anti-virus
or anti-spyware programs, and privacy protection programs). You should try to remove any
permissions those applications have for Firefox, and then add them again. For program-specific instructions for a number of applications

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | You must be willing to put the needed work in to provide exceptional customer service. Patience. ... Customers are also looking for someone who actually cares about them, not just making a paycheck. To land a good customer service job, have a caring attitude in general about helping people.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |