Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 11:42:37 -0400

Tech Support
Test

Name

Vikram
Singh

E-mail

[email-masked]

Phone Number

(210501) 7236051463

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Hamirpur (U.P)

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Installation of antiviruses, installation of
printer, can solve basic software and hanging issue of system

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforserve.com Ltd

Desktop Support Engineer

15
July, 2020

14000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check Internet or diagnose Internet connection, than check the browser is
updated version or not.

Than reset the the browser or we can unstall and then reinstall the browser
after doing all these troubleshoot restart the system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly
turn on the Bluetooth of speaker and mobile phone, than in mobile we get the
option to scan to find new Bluetooth device after finding the new device touch
on the finded device to pair the both speaker and mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

Firstly I understand the problem of the customer
what he/she is having issue, and than I give them best and easy solution to
them, until he/she did not get satisfied by my solution which I have provided to
them.

That's my responsibility towards customer

On a scale of 1 - 5
please rate your fluency in spoken English

3