Subject: Re: Tech Support Candidate - Severin Gbetondji Michoagan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 07:02:27 -0700 (MST)

He is a native french agent, He did french test too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Oct, 2020, at 19:29, Deeksha Dadu <[email-masked]> wrote: 

Keep aside for tech support later 

From: Severin Gbetondji Michoagan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 October 2020 at 3:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Severin Gbetondji Michoagan 

	

	
	
			Tech Support Test 
		
	Name 	Severin Gbetondji Michoagan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9975805479 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Pune city 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	HCL Technologies 	Lead Engineer: Informix Database Server - Special Language French. 	29/11/2018 	66000 
Previous Employer 2 	ADP (Automation Data Processing) 	IT-Technical Support- Special Language French 	10/10/2018 	33000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check my connection status if my internet is working very well and also check for the correct spelling of the address i would like to access 
then if all this not working trying to delete the cookies 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- ON or enable the Bluetooth in both speaker and the mobile phone 
2- Search to pair the Bluetooth name of the speaker on mobile phone. 
3- accept the pairing then connect 
	What according to you makes you a good candidate for customer service or technical support job? 	What make me to be a good candidate for customer service or technical support engineer is my technical experience my communication skill which the key to be able to serve as great technical support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5