Subject: FW: Tech Support Candidate - Severin Gbetondji Michoagan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 13:59:23 +0000

Keep aside for tech support later

From: Severin Gbetondji Michoagan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 3:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Severin Gbetondji Michoagan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Severin Gbetondji Michoagan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9975805479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Pune city
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     HCL Technologies        Lead Engineer: Informix Database Server - Special Language French.      29/11/2018      66000
Previous Employer 2     ADP (Automation Data Processing)        IT-Technical Support- Special Language French   10/10/2018      33000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check my connection status if my internet  is working very well and also check for the correct spelling of the address i would like to access
then if all this not working trying to delete the cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- ON or enable  the Bluetooth in both speaker and the mobile phone
2- Search to pair the Bluetooth name of the speaker on mobile phone.
3- accept the pairing then connect
What according to you makes you a good candidate for customer service or technical support job? What make me to be a good candidate for customer service or technical support engineer is my technical  experience my communication skill which the key to be able to serve as great technical support
On a scale of 1 - 5 please rate your fluency in spoken English  5