Subject: Re: Tech Support Candidate - Harshita Kashyap
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 13:45:11 +0000

Anyone who we hire for any process will need to go through a written test in office before training to make sure their English is indeed good and they have a decent typing speed. You need not say this very clearly to people while offering lest hey may not join but coordinate with people in office to make sure it is done

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 7:06 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Harshita Kashyap

For Landmark? If yes then I believe we need to do a typing test too

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 22 Oct, 2020, at 18:15, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

30 is too much, offer 27, if she comes, good

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 6:05 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Harshita Kashyap

Hi Ma'am,

Her spoke English is good.
But she have to serve 1 month notice period but that she can buyout.
Her Current salary is 24000/-
Expecting somewhere around 30k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 20 Oct, 2020, at 22:31, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harshita Kashyap
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9953403896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi (relocating to Noida in December)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MS Office
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TelePerformance TSA-I           25K
Previous Employer 1     Convergys       TSA-I   14 October
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connection on my system.
If its working fine,  I will try to search it on a different internet browser.
If I am still unable to open the website, I will clear cache/cookies off the browser and then try again.
I will ask the customer to try after some time or ask to contact the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Unlock the phone.
2. Pull down the notification bar, click on Bluetooth icon.
3. Long hold the Bluetooth icon,  it will open in phone settings.
4. Select te name of the device and wait till its connected.
What according to you makes you a good candidate for customer service or technical support job? To provide an excellent customer service, I will try to be a good listener and build rapport whenever necessary.
I will try to isloate the concern by asking close ended questions.
If the issue is resolved on my end I will ask if I can help him/her with another query.
If the concern needs more attention and senior level assistance, I will inform the customer about escalation and the response ETA.
On a scale of 1 - 5 please rate your fluency in spoken English  4