Subject: Re: Tech Support Candidate - J s Ravi Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 06:13:48 -0700 (MST)

Hi Ma'am, 

His spoken was good, He is having a good range of technical experience. 
His current salary is 38000/- 
Expecting 20% hike, Can negotiate too. 
His notice period is 10 days, tat too can be negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Oct, 2020, at 15:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: J s Ravi Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 October 2020 at 5:39 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - J s Ravi Kumar 

	

	
	
			Tech Support Test 
		
	Name 	J s Ravi Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(886) 0116070 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Mayur vihar 1 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Varimile technology 	Technical support 	Na 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1 understand client issue clearly 
Step2 diagnose the issue. 
Step3 Do needful troubleshooting. 
Step4 If needed escalate the issue to concern team. 
Step4 Mentioning resolution details on ticketing tool. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 identify speaker bluetooth on your mobile. 
Step 2 pair bluetooth connection with mobile 
Step 3 once bluetooth speaker is connected with mobile one can play any audio file. 

	What according to you makes you a good candidate for customer service or technical support job? 	Practical knowledge 
Soft skills 
Having good experience of handling international clients. 
Up to date technical knowledge 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4