Subject: Re: Tech Support Candidate - Satya Ranjan Mohapatra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 12:28:58 +0000

Call him to office for test and interview

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 4:50 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Satya Ranjan Mohapatra

Hi Ma'am,

His spoken is fine.
His last salary was 26000/-
His expectations- anything or some hike.
Can join immediately

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 21 Oct, 2020, at 11:47, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Satya Ranjan Mohapatra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8130611183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      East Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Airseva India Pvt Ltd   Customer Experience Specialist  March 2020      26500
Previous Employer 2     Convergys India Pvt Ltd Customer Support Associate      June 2018       15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restarting Device.

2. Will ensure abut the Internet connectivity and restart the Modem/re-insert
Dongle.

3. Will try opening the same website with another device and browser.

4. Will try opening other websites and see if that works.

5. Will check with others/online to ensure whether website is down for everybody or just Me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth on both Phone and the Speaker.

2. Will long press the Bluetooth button on the Speaker to turn the pairing mode on.

3. Will tap on the 'Pair a new device' option in my phone.

4. Then I will click on the Speaker name which will reflect in the available device list in the phone.

What according to you makes you a good candidate for customer service or technical support job? 1. Attention to details.

2. Logical thinking.

3. Being updated with all the latest technical  updates.

4. Expert knowledge about the product.

5. Team Player
On a scale of 1 - 5 please rate your fluency in spoken English  4