Subject: Fwd: Tech Support Candidate - Vinod Kumar Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 05:17:18 -0700 (MST)

Hi Ma'am, 

His vocals were not seems fine although his English was good. 
But his voice was little disturbed, Not seems good for any voice process. 
His Last Salary was 40000 
Now he want to go with companies norms. 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Oct, 2020, at 16:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vinod Kumar Yadav 
E-mail 	[email-masked] 
Phone Number 	(001) 9990173266 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Delhi -110036 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	GNR Management services 	Team Leader 	21 March 2020 	45K 
Previous Employer 1 	STLC worldwide services 	Team Leader 	7 Aug 1019 	42K 
Previous Employer 2 	Quatrro Global services 	Solution Engineer 	10 Oct 2011 	21K 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	
1. Try to reset the browser 
2. Try to open on other browser 
3. Restart the computer and Check the internet connectivity if computer is connected to internet and got the internet access 
4. Check ip address - valid/invalid 
5. If valid then try ping a website 
6. If ping is successful then run command to flush dns 
7. If still does not work then try to use the global DNS or Google dns 
8. If IP is invalid then Perform- IP release and renew 
9. If still invalid IP then check the service DHCP client- turn it on 
10. If all steps do not work then use run Winsock reset command and restart the computer 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth on speaker and make in discoverable 
2. AlloSelect Start > type Bluetooth > select Bluetooth settings from the list. 
3. Turn on Bluetooth > select the device > Pair. 
4.Follow any instructions if appear. 

What according to you makes you a good candidate for customer service or technical support job? 	Good communication skills and passion of troubleshooting and customer service make me the the right candidate for customer service 
On a scale of 1 - 5 please rate your fluency in spoken English 	5