Subject: Fwd: Tech Support Candidate - Gulfam Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 05:04:18 -0700 (MST)

Hi Ma'am, 

His spoken was good. but he is not working since 2016 because of some family reasons 
Last Salary was 23500/- 
Expecting salary between 30-35k 
Will be able to relocate in 7 days at least 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Oct, 2020, at 14:11, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Gulfam Khan 
E-mail 	[email-masked] 
Phone Number 	(+91) 9870260727 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Dwarka mor Delhi (Ready to ready to relocate) 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Customer support 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ocewen Financial 	Process Associate 	March 2012 	18000 
Previous Employer 1 	Interglobe Technologies 	Sr Travel consultant 	Dec 2013 	21000 
Previous Employer 2 	Convergys 	Sr Customer support Associate 	Nov 2016 	23500 + 8000 Incentive 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check the website (Spelling) Or I will type it in Google, and if that did not work then I will check my internet and try to open some other websites such as "Youtube.com, Or "Facebook.com" and if that works then I will try to switch to a different browser and then try to open "ndtv.com" and I think that will work if not then I will go for another troubleshooting steps such as - 
Restart the computer 
Make Sure the Internet Connection Works 
Check if the Website is Down for Everybody or Just Me 
Try on another device such as mobile, Laptop 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, open the Bluetooth speaker. 
Then from the mobile phone go for notification by scrolling down from then I will switch on the Bluetooth option and connect to the Bluetooth speaker and once it is connected I will start playing the song from my mobile through the speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	I have more than 5 years of exp in customer service / sales-marketing. Completed training for AWS Solutions Architect - Associate Level /AWS Technical Essentials. I have got trained on Amazon web services solution architect (AWS) and worked on AWS resources, I'm handling customer queries or the complaint for a long time, and I think I'm capable enough to handle this position. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4