Subject: Fwd: Tech Support Candidate - Satya Ranjan Mohapatra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 04:20:39 -0700 (MST)

Hi Ma'am, 

His spoken is fine. 
His last salary was 26000/- 
His expectations- anything or some hike. 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Oct, 2020, at 11:47, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Satya Ranjan Mohapatra 
E-mail 	[email-masked] 
Phone Number 	(91) 8130611183 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	East Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Airseva India Pvt Ltd 	Customer Experience Specialist 	March 2020 	26500 
Previous Employer 2 	Convergys India Pvt Ltd 	Customer Support Associate 	June 2018 	15000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Restarting Device. 

2. Will ensure abut the Internet connectivity and restart the Modem/re-insert 
Dongle. 

3. Will try opening the same website with another device and browser. 

4. Will try opening other websites and see if that works. 

5. Will check with others/online to ensure whether website is down for everybody or just Me. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth on both Phone and the Speaker. 

2. Will long press the Bluetooth button on the Speaker to turn the pairing mode on. 

3. Will tap on the 'Pair a new device' option in my phone. 

4. Then I will click on the Speaker name which will reflect in the available device list in the phone. 

What according to you makes you a good candidate for customer service or technical support job? 	1. Attention to details. 

2. Logical thinking. 

3. Being updated with all the latest technical updates. 

4. Expert knowledge about the product. 

5. Team Player 
On a scale of 1 - 5 please rate your fluency in spoken English 	4