Subject: Fwd: Tech Support Candidate - AKARSH DWIVEDI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 04:12:59 -0700 (MST)

Hi Ma'am, 

His spoken was fine, will be ok for Landmark. 
His current Salary is 18000/- 
Expecting 25000/- 
Will be able to join after 7 days after offer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Oct, 2020, at 11:29, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	AKARSH DWIVEDI 
E-mail 	[email-masked] 
Phone Number 	(226004) 8840218116 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	NOIDA SECTOR 12 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Livetoday 	IT ENGINEER 	Working 	22000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will check the LAN connections and settings. Then i will check network connectivity that whether my system is connected with internet or not. After that I will check Firewall, that the website www.ndtv.com is a proper website or it contains the malware so may firewall protect it to serve on that website. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will power onn the speaker. 
Then i will turn on bluetooth in my phone. 
Then i will tick on the discoverable device option in my bluetooth settings. 
Then i will lookup for my speaker's bluetooth name in my phone under scan bluetooth devices. 
Then i will click on that device name and pair. 
What according to you makes you a good candidate for customer service or technical support job? 	I am a persistent and quick learner. I have been working in this field for more than 4 years.I have a good knowledge and skills to solve my problems related to systems and to identify the problem raised in the system. I know very well how to manage and work with the team members smoothly. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5