Subject: FW: Tech Support Candidate - Archana Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 11:03:09 +0000

First round

From: Archana Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 12:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Archana Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Archana Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8299027432
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sonbhadra, Uttar Pradesh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS Office suits, C language
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Hindalco Industries Ltd Graduate Apprentice Trainee     13.03.2020      9000
Previous Employer 2     Tech mahindra   Associate       28.02.2019      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Please check your internet connectivity.
2. Check the browser privacy if in case particular site is blocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn ON the bluetooth speaker and mobile phone bluetooth.
2. Search your bluetooth speaker device name on your mobile phone.
3. When device name shows click device for pairing.
4. Dialogue box appears click OK.
5. Now bluetooth speaker connected with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I decided to go into Technical support because I have been fascinated about technology all my life, and I also love working with people. I want to use my Technical know how to directly solve issues customers are having . I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English  4