Subject: Fwd: Tech Support Candidate - Munish Kapoor
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Oct 2020 03:57:31 -0700 (MST)

Hi Ma'am, 

His English is good, Having tech experience too. 
His Last salary was 33000/- 
Expecting hike 
Can join immediately. 
Staying in Sarita Vihar 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Oct, 2020, at 16:20, Deeksha Dadu <[email-masked]> wrote: 

We need to hire one more tech support, talk to this guy and let me know how he is 

From: Munish Kapoor < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 20 October 2020 at 3:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Munish Kapoor 

	

	
	
			Tech Support Test 
		
	Name 	Munish Kapoor 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7827162141 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sarita vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TLC 	Sr Technical Associate 	22 March 2020 	29900 
Previous Employer 1 	Alstom India PVT Ltd 	Lotus administrator 		23000 
Previous Employer 2 	ITES 	Technical associate 		18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all we will check what error user is getting while opening browser. We can try to open another website also. If user is getting error page can't be displayed then we can perform browser reset. We can perform flushdns via command prompt. In windows 10 there is one feature called network reset. If we perform network reset then it will take 5 minutes to reset and system will restart automatically. Delete temp prefetch 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all we need to turn on the bluetooth speakers. After that we need to enable bluetooth from our mobile. After enabling bluetooth we need to seach for speaker. If speakers are detected via mobile then we need to select speakers and then click on pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am hardworking and for every situation I accept it as challenge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4