Subject: FW: Tech Support Candidate - Mohd Iqbal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:45:37 +0000

First round

From: Mohd Iqbal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 2:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Iqbal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Iqbal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 8604218391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar, New Delhi (Near Sector 1 Noida)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Afore Technical Services Pvt. Ltd       Technical Support Executive     10-Aug-2020     19200/Month
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Resolution 1:- Firstly I will try to follow basic network & browser troubleshooting to resolve this issues if issue will not resolved then we will try resolution 2.

Resolution 2:- Identity error or error number if any like 403, 404 and many more.
We will try to fix these type error if error are related to system or browsers.

Resolution 3:- We will check proxy setting in browser to fix site access problem because sometimes it happen due to proxy enabled on browsers.

Also there are number of resolution step to fix site access problem on browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1: Switch on Bluetooth on both device.
Step 2: Search Speaker Bluetooth name on mobile device Bluetooth option .
Step 3: Select speaker name & click on Pair connect.
Step 4: Click YES/OK on prompt option
then we will get notification prompt that device is paired & connected.
What according to you makes you a good candidate for customer service or technical support job? As a Customer service/Technical Support job,
Candidate should have these basic skill mentioned below:-
Leadership skills Even in entry-level positions
Teamwork skills
Communication and Interpersonal Skills
Analytical Skills
Dependability and a Strong Work Ethic
Maturity and a Professional Attitude
Adaptability and Flexibility
On a scale of 1 - 5 please rate your fluency in spoken English  4