Subject: Tech Support Candidate - Pratyay Amrit
From: Pratyay Amrit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:42:26 -0400

Tech Support
Test

Name

Pratyay
Amrit

E-mail

[email-masked]

Phone Number

(+91) 8595283990

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sungard availability services

Associate Consultant

05th may
2020

24000

Previous Employer 1

Huawei

Desktop Support

17th September
2019

16183

Previous Employer 2

American Express

Project
Engineer

8th june 2018

10000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check the connectivity with the
default gateway.

Then,I will check the DNS servers is configured on the PC

Then I will check the appropriate port No. Is active by using Nmap on the DNS
server.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly, I will open my bluetooth ON in my
mobile then I will also open the bluetooth On of speaker then in my mobile it
will search for the nearest bluetooth name then as soon as the speaker bluetooth
name shows then pair the speaker with my bluetooth of mobile with some
credentials for the Authorization after writing credentials it will connect
it

What according to you makes you a good candidate
for customer service or technical support job?

As I am
carrying the experience of 2.8 years in Technical Support profile as I
(Troubleshooted Networking & Desktop Support services and also worked with
ITIL Process) in creating ticket in ticketing tool.

So, Basically I know how to deal with the users problems and in what way I have
to resolve it as soon as possible with my best efforts.

Thanks & Regards

Pratyay Amrit

On a scale of 1 - 5 please rate your fluency in spoken
English

4