Subject: FW: Tech Support Candidate - Rahul Bisht
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:40:45 +0000

First round

From: Rahul Bisht <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 3:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Bisht

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Bisht
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7503910473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi University north campus
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Savantis        Technical Associate     27th jan 2018   15k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check the network connection if there is a cable problem or not.
Second if there is no problem with the cable then go to command prompt and use the ping command to check the network.
If its still not working then go to the control pannel and then connection option and then try to disabling the network and then enabling it.
Or restart the router.
If its still not working then restart the machine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to the setting
Open bluetooth option
Search for devices acailable
Open speaker bluetooth mode
Then search for the speaker blutooth device
Connect it by using the password of the speaker. Sometimes written on the back side of the speaker.
Enjoy the music
What according to you makes you a good candidate for customer service or technical support job? As i am a good listener and a good problem resolver. I have solutions for all the problems.
On a scale of 1 - 5 please rate your fluency in spoken English  4