Subject: FW: Tech Support Candidate - Vinod Kumar Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:39:08 +0000

First round for tech

From: Vinod Kumar Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 4:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vinod Kumar Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vinod Kumar Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (001) 9990173266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi -110036
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        GNR Management services Team Leader     21 March 2020   45K
Previous Employer 1     STLC worldwide services Team Leader     7 Aug 1019      42K
Previous Employer 2     Quatrro Global services Solution Engineer       10 Oct 2011     21K
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
1. Try to reset the browser
2. Try to open on other browser
3. Restart the computer and Check the internet connectivity if computer is connected to internet and got the internet access
4. Check ip address - valid/invalid
5. If valid then try ping a website
6. If ping is successful then run command to flush dns
7. If still does not work then try to use the global DNS or Google dns
8. If IP is invalid then Perform- IP release and renew
9. If still invalid IP then check the service DHCP client- turn it on
10. If all steps do not work then use run Winsock reset command and restart the computer
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth on speaker and make in discoverable
2. AlloSelect Start > type Bluetooth > select Bluetooth settings from the list.
3. Turn on Bluetooth > select the device > Pair.
4.Follow any instructions if appear.

What according to you makes you a good candidate for customer service or technical support job? Good communication skills and passion of troubleshooting and customer service make me the the right candidate for customer service
On a scale of 1 - 5 please rate your fluency in spoken English  5