Subject: FW: Tech Support Candidate - Shiv Kumar Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:38:58 +0000

First round

From: Shiv Kumar Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 4:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shiv Kumar Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shiv Kumar Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8317008304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dell    Sr Associate    July 2016       40000
Previous Employer 1     Convergys India services        Associate       Feb 2014        28000
Previous Employer 2     Wipro   Associate       Apr 2012        21000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check error code/message
Check connectivity with ISP
Check availability of other websites on the browser
Check website compatibility
Check security and certificate
Check site blocked or not
If no go
Try alternate browser
Try other device for access.
And so on
Till the problem  isolation is done .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on the Bluetooth device/speaker
Turn on Bluetooth service on mobile
Scan for available device
Tap on the device name to connect
What according to you makes you a good candidate for customer service or technical support job? My ability to understand the problem  empathise with the customer and my knowledge to provide accurate resolution to the valued customer
On a scale of 1 - 5 please rate your fluency in spoken English  4