Subject: FW: Tech Support Candidate - Anjali Sinha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:29:55 +0000

First round

From: Anjali Sinha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 8:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anjali Sinha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anjali Sinha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7355144210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida sec 15
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Excel
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CTS     SPE     21/10/2020      31k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, will make sure that the server is up for the website. If yes, will ask the customer if he could run other websites properly or not. If every thing runs good and the issue is only regarding this website will ask the customer to follow the basic troubleshooting, if the error is fixed for timebeing then will go to the root cause of the problem and will raise a ticket to solve it accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly I'll switch on the bluetooth for the phone and then will pair in the speaker with the phone. Once connected the speaker will give the confirmation message that it has been connected.
What according to you makes you a good candidate for customer service or technical support job? A better interaction with the customer, understanding customer's issue promptly and trying to respond to it ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English  4