Subject: Tech Support Candidate - Severin Gbetondji Michoagan
From: Severin Gbetondji Michoagan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:25:30 -0400

Tech Support
Test

Name

Severin
Gbetondji Michoagan

E-mail

[email-masked]

Phone Number

(+91) 9975805479

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pune city

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

HCL Technologies

Lead Engineer:
Informix Database Server - Special Language French.

29/11/2018

66000

Previous Employer 2

ADP (Automation Data
Processing)

IT-Technical Support- Special Language French

10/10/2018

33000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check my connection status if
my internet  is working very well and also check for the correct spelling of
the address i would like to access

then if all this not working trying to delete the cookies

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- ON or enable  the Bluetooth in both speaker and the mobile
phone

2- Search to pair the Bluetooth name of the speaker on mobile phone.

3- accept the pairing then connect

What according to
you makes you a good candidate for customer service or technical support
job?

What make me to be a good candidate for customer service or
technical support engineer is my technical  experience my communication skill
which the key to be able to serve as great technical support

On a
scale of 1 - 5 please rate your fluency in spoken English

5