Subject: FW: Tech Support Candidate - Supriya sinha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:23:30 +0000

First round

From: Supriya sinha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 10:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Supriya sinha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Supriya sinha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9110969469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
AWS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We wil firstly ,open a new tab and check to see if we can load another website like google.com or mozilla.org.
1. If we can open another site, skip down to . The problem only happens with certain websites.

2.if we cant then we should reinstall the browser and try to load the website.

3. second method which we can perform is that to reboot our system and then reload the website on browser
4 thirdly , we should check our internet connectivity .
5. we should also check whether the site is down from there side or it is just for me.
for this we go to our preferred browser and visita website checker page, such as "Down for Everyone or Just Me".
now , On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap the Bluetooth option
3.Turn on Bluetooth
4. A list of available devices will appear.
5 If the speaker is not listed, press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, we are connected.
What according to you makes you a good candidate for customer service or technical support job? 1. well I am more suitable because for the technical support job we should have a technical knowledge so that they could understand the problem of the client and resolve the problem. And according to me i have that .
2. secondly , I have a good communication skill because of which I can easily connect to my client and hence resolve the problem.

3. As also I am very flexible in nature , and I can hold any kind of work pressure.
also one should have the problem solving attitude so that a employee can solve the problem as an as possible.
On a scale of 1 - 5 please rate your fluency in spoken English  4