Subject: FW: Tech Support Candidate - Rishabh Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:15:26 +0000

First round

From: Rishabh Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 October 2020 at 11:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rishabh Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rishabh Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7983294650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector 122
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I'll check for my internet connection that it is working properly or not. If it is not the problem then I'll check my proxy setting and clear browser cache, cookies and other settings. After that if the website will not open I'll check the network adapter and restart it after that I'll try the troubleshoot option from network and internet. I'll also restart my modem or broadband to check if there is a problem from ISP or device.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We can turn our Bluetooth on from the mobile phone settings or form notification shade. Then a pop up will appear where you will see the list of available Bluetooth devices or if you can't see your device on the list please ensure that the Bluetooth speaker's Bluetooth must be turned on. So, You can just tap on the device you want to connect then it will ask for pair with that devices tap on yes and your device will be connected in few seconds.
After that you can play audios.
What according to you makes you a good candidate for customer service or technical support job? Because I've good knowledge and technical skills. I can easily understand client's problem and help them to sort out as soon as possible. I can guide them that how to fix that issue without creating any misunderstanding and lots of error without wasting more time. I've good knowledge of Windows, Troubleshooting problems, resetting network.
On a scale of 1 - 5 please rate your fluency in spoken English  4