Subject: FW: Tech Support Candidate - J s Ravi Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:14:17 +0000

First round

From: J s Ravi Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 5:39 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - J s Ravi Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    J s Ravi Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (886) 0116070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mayur vihar 1
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Varimile technology     Technical support       Na      35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1 understand client issue clearly
Step2 diagnose the issue.
Step3 Do needful troubleshooting.
Step4 If needed escalate the issue to concern team.
Step4 Mentioning resolution details on ticketing tool.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 identify speaker bluetooth on your mobile.
Step 2 pair bluetooth connection with mobile
Step 3 once bluetooth speaker is connected with mobile one can play any audio file.
What according to you makes you a good candidate for customer service or technical support job? Practical knowledge
Soft skills
Having good experience of handling international clients.
Up to date technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  4