Subject: FW: LSM Joining Case Test - Swostipriya Lenka
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:13:13 +0000

First round

From: Swostipriya Lenka <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 10:22 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Swostipriya Lenka

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Swostipriya Lenka
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9937213313
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In Blurb 4, exact information is provided about the change of location of the delivery as the customer's expectation. A link is also provided and the customer is guided how to change the delivery location and track the delivery process. I think the information is enough to help the customer to understand the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The satisfaction of the customer should be the priority for any customer service. In a great customer service, the customer should not have any doubt about the process he wishes to know about. In a good customer service, the customer is satisfied with the service but if the customer is satisfied and realize that the service provide is also loyal to him then it will be called as a great customer service.

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