Subject: FW: LSM Joining Case Test - Nancy Daniel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:12:27 +0000

First round

From: Nancy Daniel <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 11:38 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Nancy Daniel

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Nancy Daniel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201309) 7985363731
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    It answers the question asked by the customer. The customer needed the tickets to the hotel since she was travelling to the destination in two days. The blurb exactly answers all her queries and provided the further information which customer might need in future.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The good customer service solves the customer queries and keep them satisfied. However, a great customer service doesn't only keep them satisfied but keep them loyal.

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