Subject: FW: Tech Support Candidate - Anmol Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:11:58 +0000

First round, find out expectation

From: Anmol Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 12:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anmol Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anmol Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kanpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Think & Learn Pvt. Ltd. Business Development Associate  21/06/2020      54000
Previous Employer 2     Nucleus Software Exports Ltd.   Assistant Software Engineer     31/05/2019      26000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for the faulty internet connection.
2. Check if any proxies are there.
3. Clear any cookies or browsing history as it affects the running of some websites.
4. If above mentioned cases are not the reason then try to open the same website over any other network (could be mobile phone). If the site opens over the other network then there must be some issue from ISP end and if it does not opens then the website's server might be down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth of your mobile phone and the speaker.
2. Search for nearby devices from your mobile phone and find the name of the Bluetooth speaker.
3. Tap on the name to pair the speaker with your phone.
4. After pairing the speaker is ready to be connected.
5. Tap on the speaker name and it gets connected.
What according to you makes you a good candidate for customer service or technical support job? I've handled complete production support of RBL Bank Pvt. Ltd. and the customer was satisfied in most of the cases due to my extended support.
Thus I'm having experience of handling customer queries and I'm well versed in tackling those customer requests thereby meeting SLA.
On a scale of 1 - 5 please rate your fluency in spoken English  4