Subject: FW: LSM Joining Case Test - Madhurendra Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 10:05:44 +0000

First round

From: Madhurendra Pandey <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 2:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Madhurendra Pandey

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Madhurendra Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8010109959
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Because the customer wants the tickets to be delivered to his hotel and Blurb 4 seems to be the best way to address this situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good and great customer service can be explained and meeting expectations and exceeding expectations. Meeting expectation is when a customer comes up with a question on specific product and service and if I am able to resolve it would be taken as meeting expectations and good customer service. But if I provide the same customer with some additional information, benefits or service which could help delight the customer can be a classic example of great customer service.

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