Subject: Tech Support Candidate - SUJON KUMAR
From: SUJON KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:59:15 -0400

Tech Support
Test

Name

SUJON
KUMAR

E-mail

[email-masked]

Phone Number

(110092) 9773762234

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

MANDAWALI

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TECH MAHINDRA LTD

ASSOCIATE-CUSTOMER
SUPPORT

30

11000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Step
first, let's figure out where the problem is.

2. And I check my internet connection is ok are not and than check antivirus
security & setting.

3. The problem only happens with certain websites and other websites

4. And try clearing browser cookies and cache.

5. And theni check problem only happens on a secure (https) website and other
secure.

6. And then i check problem only happens in same browsers and another.

7. And i try to contract NDTV company via mail,telephone,social media etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Fist i go to my mobile settings.

2. And then Tap the Bluetooth option.

3. And turn on Bluetooth.

4.And  A list of available devices will appear.

5. And If your speaker is not listed, press the button on your speaker that
makes it discoverable – it's often a button with a Bluetooth symbol on
it.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

3