Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:42:25 -0400

Tech Support
Test

Name

Nitin
Sharma

E-mail

[email-masked]

Phone Number

(91) 8979493892

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida Sector 15

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Vayam Info Solutions

TSG

15 MAY
2020

11000

Previous Employer 2

Techs To Suit

Consultant

16 Aug 2012

17500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the Internet connection, Reload the web
page, Check website in other browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Power on
bluetooth on mobile and speaker, Search for device from mobile, If detected
connect to speakers

What according to you makes you a
good candidate for customer service or technical support job?

I have 2 years voice technical support experience. I am
comfortable with rotational shifts.

On a scale of 1 - 5
please rate your fluency in spoken English

5