Subject: FW: LSM Joining Case Test - Sudhanshu Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 09:39:07 +0000

First round

From: Sudhanshu Verma <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 October 2020 at 2:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sudhanshu Verma

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sudhanshu Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7017507625
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Because the consumer is travelling to the event and he won't be able to receive the delivery at the provided address so it's better to update the address where he would be available to receive the tickets. Also, we can provide the option to download the e- tickets if that is available.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is to resolve the customer query, complaint or request while great customer service is to do the same but also to make the customer feel that we actually care for his/ her concern and are available for them as and when required by taking the initiative and moving an extra yard towards them.

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