Subject: Tech Support Candidate - Brijendra Singh
From: Brijendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:12:08 -0400

Tech Support
Test

Name

Brijendra
Singh

E-mail

[email-masked]

Phone Number

(122001) 7011924294

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector-2

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
Desktop support

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact India Pvt ltd

Sr.Process associatw

July 30,
2020

28,000

Previous Employer 1

Concentrix IBM Daksh India Pvt
ltd

Sr.
Technical advisor

April 22, 2020

23,000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The first think I would like to ask to the
customer; May I know which browser you are using sir?

If he/she is using Google Chrome, in this case I would suggest to follow the
below steps to resolve this issue.

1. Click on the three dots button(Top right corner).

2. Click on Settings.

3. Click on Privacy and security.

4. Click on Cookies and other site Data.

5. Click on Allow all cookies.

Note: After following the above steps customer needs to restart the browser and
issue will get resolved .

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth on Phone.

2. Touch and Hood Bluetooth.

3. Tap Pair new device.

4. Tap the name of the Bluetooth device you want to pair with.

5. Follow on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I have few important factors that makes me deal with the
customers in a better way.

1. Provide customers quick and fast response.

2. Provide them correct information.

3.Show them and ownership that you are here to resolve customers issues .

I would also like to mention some WOW factors to resolve customers issue a
professional way.

1. Opening (Very important)

2.Discovery

3.Probiing

4. Resolution

5. Closing

On the basis of all these factors, we can resolve customers issues in a very
professional way.

On a scale of 1 - 5 please rate your fluency in spoken
English

4