Subject: Tech Support Candidate - Rahul Katiyar
From: Rahul Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:06:59 -0400

Tech Support
Test

Name

Rahul
Katiyar

E-mail

[email-masked]

Phone Number

(96670) 59186

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Arjan Garh, Aya Nagar, South
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Adecco India Pvt Ltd

IT
Engineer

19/06/2020

25735

Previous Employer 2

Delta IT Network Pvt
Ltd

Network Egineer

20/06/2020

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I do go to the command prompt
and ping the DNS. After that, I would ping the above site. IF needed the
traceroute the website's IP address.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Turn on
the speaker's Bluetooth and get into the searchable mode.

2-  Go to the settings on the phone and find the Bluetooth search. Pair the
speaker (If needed) and connect.

3- If already paired then only turn on the Bluetooth on both devices will
connect it automatically.

What according to you makes you a
good candidate for customer service or technical support job?

Understanding the customer's real problem at a technical
perspective.

On a scale of 1 - 5 please rate your fluency in spoken
English

3