Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:00:53 -0400

Tech Support
Test

Name

Vinay
Kumar

E-mail

[email-masked]

Phone Number

(851) 0030042

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Azadpur Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microchip Infotech

Engineer

Till

25

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all check Network connectivity. If ok
then check other devices can't connect. Then reboot pc , run windows network
troubleshooting, check IP address, check firewall status in windows, check ISP
Status , reboot Router.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn ON
bluetooth of both devices then searching and search results will appear on the
mobile screen then connect to speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Yes ofcourse our vision is to create totally certified
customer.

On a scale of 1 - 5 please rate your fluency in spoken
English

3