Subject: Re: LSM Joining Case Test - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:59:55 -0400

LSM Joining Case
Test

Name

Alok
Kumar

E-mail

[email-masked]

Phone Number

(91) 9704916974

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As the
customer service representative seems very happy to help customer and already
checked with seller also confirmed that they'll be able to send your tickets as
soon as they receive them from the event organiser. He also assured that closely
monitoring your order so that delivery can be done within the time
scheduled.

In the end he also confirmed the address to double check.

Representative wishes him for good time at Lady Gaga.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

In good customer service will only resolve the
problem of customer eventually.

Good customer service is something Normal act of doing Job.

But great customer service will get it resolved as well satisfy the customer by
assuring them that the company will make sure issue will be resolved in best way
possible.

Great customer service is something going beyond imagination and getting that
Wow factor from our customers.

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