Subject: Re: LSM Joining Case Test - Shivangi Agarwal
From: Shivangi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:48:29 -0400

LSM Joining Case
Test

Name

Shivangi
Agarwal

E-mail

[email-masked]

Phone Number

(+91) 971654399

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As a
customer support we have to solve every concern of the customer thats why i
choose blurb 2 because on that blurb customer support help him out regarding his
issue so now he can satisfy for this service because now he can download the
ticket or he can receive the ticket.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Great customer service

1- great customer service provide you the solution of your concern.

1- good customer service provide you the information.

2- as a good customer service you will try to satisfy your customers.

2- but as a great customer service you will try to loyal with them.

3- as a good customer service you will assist your customers regarding their
issue.

3-but as a great customer service you will provide them proper guidance and take
follow up regarding their issues.

4- as a good customer service you have to listen them very calmly.

4- but as a great customer service you have to handle them very calmly and
provide them some discount or some other service so that your customers will be
happy from your service.

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