Subject: Re: LSM Joining Case Test - Madhurendra Pandey
From: Madhurendra Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:44:17 -0400

LSM Joining Case
Test

Name

Madhurendra
Pandey

E-mail

[email-masked]

Phone Number

(91) 8010109959

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because the
customer wants the tickets to be delivered to his hotel and Blurb 4 seems to be
the best way to address this situation.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me good and great customer service
can be explained and meeting expectations and exceeding expectations. Meeting
expectation is when a customer comes up with a question on specific product and
service and if I am able to resolve it would be taken as meeting expectations
and good customer service. But if I provide the same customer with some
additional information, benefits or service which could help delight the
customer can be a classic example of great customer service.

You can edit this submission and view all your submissions
easily.