Subject: Tech Support Candidate - Deepak Verma
From: Deepak Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:26:11 -0400

Tech Support
Test

Name

Deepak
Verma

E-mail

[email-masked]

Phone Number

(+91) 8219402855

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pandav Nagar, Near Akasrdhaam metro station

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nitro Infotech

Desktop Support Eng.

July,2020

17000

Previous Employer 1

General technology

Desktop Support
Eng.

December 2019

12000

Previous Employer 2

Lycafly

Desktop Support Eng.

Aguest,2019

10000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we can clean cookie of the browser
and after set proxy in the browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Pair a
Bluetooth accessory

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service means going above and beyond to keep the
customer happy, whether that means answering any questions they have or
resolving issues with a positive attitude. Customer satisfaction is the top
priority, and hopefully creating loyal, returning customers.

On a
scale of 1 - 5 please rate your fluency in spoken English

3