Subject: Fwd: Arabic Language Test - Mahnoob Alam
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Thu, 22 Oct 2020 01:26:14 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Oct, 2020, at 13:19, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mahnoob Alam / (110025) 8383010236 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	When I will get realisation that the customer didn't receive his order in stipulated time, then first of all I will apologize and say sorry for that ,and I will say, this is our fault that you didn't receive your order yet, in the last I will assure him ,you can get your pizza order sooner than later, thank you so much for the information us regarding this, and I will say him apologizing that you will never get from us like this mistake and error, thanks. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mahboob alam, basically I from jharkhand but I live in Delhi at Batla House jamia nagar New Delhi now a days, I have four brothers and three sisters, I'm elder of them my father is a farmer and my mother is a housewife. 
I have passed 10th and 12th from jamia islamia sanabil , i have completed my graduation in Arabic language from jamia millia islamia in 2019 , along with advanced diploma in modern Arabic language and translation. 
I worked in a school as a teacher one year full time, but now a days I'm looking for Arabic profile job in company, just I'm free, i have no any other work to do, 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Good customer service : 
* just doing your job and meeting your customer expectations . 
* just resolving customer concern . 
* Ho you great and treat the customer in a nice and proper way. 
Great customer service : 
* loving your job and exceeding your customer expectations. 
* to make sure about customer satisfaction and customer should not face same problem again. 
* meeting the demands and reading the customer expectations. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.أنا أعمل في هذه الشركة برغبة و شوق وبجدية * 
سأوصل السلعة المحجوزة إلى الزبون في أسرع وقت * 
ممكن. 
وكذلك أنا أتكلم مع الزبون بأدب و مهذب. * 

إن الزبون لا يحصل على سلعته المحجوزة في وقت * 
معين فأكده على الحصول عاجلا غير آجل. 
اقول له إن هذا الخطأ من جانبي ولا بجانبك و أرجو * 
من أن هذا الخطأ لايكون في المستقبل. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت وزرت إلى مدينة دلهي ،هي عاصمة في الهند أكثر الوزراء من مجلس الوزراء الذين يعيشون في العاصمةدلهي، هناك موجود البرلمان حيث جميع أعضاء البرلمان يذهبون للاجتماع و المناقشة حول قضايا الهند كلها ، 
وكذلك شاهدت المباني العالية و الشامخة في دلهي 
التي لم أراها من قبل وكذلك توجد الآثار القديمة توجد كثيرا مثلا ، المسجد الجامع والقلعة الحمراء التي بناها الملك شاه جهان ، ومنارة القطب شادها قطب الدين ايبك ، وباب الهند الذي تم البناء من جانب الانجليزين ،وبغض النظر عن هذا مدينة دلهي تتميز بحصونها ومبانيها الرائعة والشامخة منذ زمن مغول وما قبلهم ، وكذلك زرت الي حديقة مغل متصلة بالبربمان ورئيت فيها الأزهار المتنوعة من الورد و ياسمين غيندا وغيرها ، وكذالك تكون الطرق المزدحمة في هذه المدينة ، ولكن هناك منظرا رائعا مقابل من المدن الأخرى.