Subject: Tech Support Candidate - Abhay yadav
From: Abhay yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:03:32 -0400

Tech Support
Test

Name

Abhay
yadav

E-mail

[email-masked]

Phone Number

(97116) 06188

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

S.C.C.E

25/05/2020

21000

Previous Employer 1

Radical Minds

C.C.E

2/12/2017

17000

Previous Employer 2

Serco

C.C.E

5/06/2016

14000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.Check internet
connectivity.

2.Clear cookies and other data from my browser and reopen bower.

3.Check for site restrictions in browser and allow setting.

4. If required contact customer support

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on Bluetooth speaker

2. Search for available devices in phone.

3.Choose the desire option available in phone.

4.Enter pin if required

What according to you makes you a
good candidate for customer service or technical support job?

Problem solving skills and well conversant to internet and
computer devices.

On a scale of 1 - 5 please rate your
fluency in spoken English

3