Subject: Arabic Language Test - Shahad Cm
From: Shahad Cm <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 03:58:43 -0400

Foreign Language
Screening Test

Name

Shahad Cm
/  (91) 8907332392    / [email-masked]

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

Well, first of all i will
apologize to the customer for the mistake which i had done and try him to
convince. After that i will try to place a fresh new order for him and gives a
delivery instruction to the delivery department to provide delivery As soon as
Possible on priority basis. As the mistake was happened from my side i will try
to give complement product from my side, no matter whether the amount is cut
from my salary if the company allows as this affects the credibility of the
company directly.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

As i mentioned above in the form, my name is shahad and i am
from india. My father is working as a house driver in Kerala (India) and my
mother is a home maker. I have two siblings, both of them are studiying. Taking
about my educational qualifications, I had successfully completed B.sc in
Aircraft maintenance science and also done deploma in Airport ramp services and
Am a fresher in profesional field. During my college days i had done part time
jobs like customer support in Domino's Pizza and Amazon customer
support.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

According
to me difference between good and great customer support means if i am reducing
the effort of customer and giving right solution for the customer and great
customer service can be described as handling the customer with the right
approach and tonality by understanding the situation of the customer and
providing the best resolution by reducing the customers effort and making them
comfort by solving their issues. Also having an awareness of the case which we
are handling. Treating each case as unique and every single day as day
one.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Understanding the customers issue. Reducing the customers
effort. Treating every customer as a friend. Handling customer with right
tonality in appropriate time. At end of the conversation assuring that the
resolution has been provided also resolving issue in minimum time

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

As i born and brought up in
Kerala i loves to travel more to high ranges where we can see and feel the real
beauty of nature. Also i loves adventure rides and conquering heights. Recently
I had visited a city called Ooty which is in Tamilnadu district located in
southern part of India which is known for Tea plantation and heavy climatic
conditions.