Subject: Arabic Language Test - Mahnoob Alam
From: Mahnoob Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 03:49:27 -0400

Foreign Language
Screening Test

Name

Mahnoob
Alam     /  (110025) 8383010236
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

When I will get realisation that the customer didn't receive his
order in stipulated time, then first of all  I will apologize and say sorry for
that ,and I will say, this is our fault that you didn't receive your order yet,
in the last I will  assure him ,you can get your pizza order  sooner than
later, thank you so much for the information us regarding this, and I will say
him apologizing that you will never get from us like this mistake and error,
thanks.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Mahboob alam, basically I from jharkhand but I live in Delhi at Batla House
jamia nagar New Delhi now a days, I have four  brothers and three sisters, I'm
elder of them my father is a farmer and my mother is a housewife.

I have passed 10th and 12th from jamia islamia sanabil , i have completed my
graduation in Arabic language from jamia millia islamia in 2019 , along with
advanced diploma in modern Arabic language and translation.

I worked in a school as a teacher one year full time, but now a days I'm looking
for Arabic profile job in company, just I'm free, i have no any other work to
do,

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Good
customer service :

* just doing your job and meeting your customer expectations .

* just resolving customer concern .

* Ho you great and treat the customer in a nice and proper way.

Great customer service :

* loving your job and exceeding your customer expectations.

* to make sure about customer satisfaction and customer should not face same
problem again.

* meeting the demands and reading the customer expectations.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

.أنا أعمل في هذه الشركة برغبة و شوق
وبجدية *

سأوصل السلعة المحجوزة إلى الزبون في أسرع
وقت *

ممكن.

وكذلك أنا أتكلم مع الزبون  بأدب و مهذب. *

إن الزبون لا يحصل على سلعته المحجوزة في وقت
*

معين فأكده على الحصول عاجلا غير آجل.

اقول له إن هذا الخطأ من جانبي ولا بجانبك و
أرجو *

من أن هذا الخطأ لايكون في المستقبل.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

سافرت وزرت إلى مدينة دلهي ،هي عاصمة
في الهند أكثر الوزراء من مجلس الوزراء الذين
يعيشون في العاصمةدلهي،  هناك موجود
البرلمان حيث جميع أعضاء البرلمان يذهبون
للاجتماع و المناقشة حول قضايا الهند كلها
،

وكذلك شاهدت المباني العالية و الشامخة  في
دلهي

التي لم أراها من قبل وكذلك توجد الآثار
القديمة توجد كثيرا مثلا ، المسجد الجامع
والقلعة الحمراء التي بناها الملك شاه جهان ،
ومنارة القطب شادها قطب الدين ايبك ، وباب
الهند الذي تم البناء من جانب الانجليزين
،وبغض النظر عن هذا مدينة دلهي تتميز بحصونها
ومبانيها الرائعة والشامخة منذ زمن مغول وما
قبلهم ، وكذلك زرت الي حديقة مغل متصلة
بالبربمان ورئيت فيها الأزهار المتنوعة من
الورد و ياسمين غيندا وغيرها ، وكذالك تكون
الطرق المزدحمة في هذه المدينة ، ولكن هناك
منظرا رائعا مقابل من المدن الأخرى.