Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 02:54:51 -0400

Tech Support
Test

Name

Pramod
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9905468121

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 44

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Mobile technical support

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Tech mahindra limited

Customer
support executive

13 march 2020

16000

Previous
Employer 2

I energizer

Jr. Engineer technical support

March 3 2018

125000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart the browser

2. Clear history

3. Check with other website

4. Check with other brower

5. Restart the system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
bluetooth speaker

2. Turn on wifi of speaker

3. Turn on mobile hotspot

4. Search for the speaker device in mobile

5. Click on connect

What according to you makes you a good candidate
for customer service or technical support job?

Put your
self on customer shoe, every time we don't have solution of customer issue but
the way you interact with customer is important. Let the customer know you are
hear to help.

On a scale of 1 - 5 please rate your fluency in spoken
English

5