Subject: Tech Support Candidate - Mohd Arbab
From: Mohd Arbab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 02:53:46 -0400

Tech Support
Test

Name

Mohd
Arbab

E-mail

[email-masked]

Phone Number

(91) 9557175848

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Okhla New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Software support on quicken or
quickbooks

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Air and tech solution

Technician

Na

10500

Previous Employer 2

TechMahindra

CSA-U2

Na

16500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

If we get the error while
opening website so first we can check broswer supportable or not also check the
updare for the broswer, than we can remove cache and cookies history, also check
the firewall ristriction and than try again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 turn on the bluetooth on both speaker and
phone

2 scann the bluetooth device on the phone

3 select the available device

4 tap and connect the device

What according to you makes you a
good candidate for customer service or technical support job?

According to me trust is the main part in customer service if
i built trust between us and give assurance to customer that i am here only to
help you than customer will not be angry and listen whatever you will say. And
if you take control over the customer and take it in confidence than you will
give best.

On a scale of 1 - 5 please rate your fluency in spoken
English

4