Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 02:46:17 -0400

Tech Support
Test

Name

Anmol
Gupta

E-mail

[email-masked]

Phone Number

(+91) 6386141139

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Think & Learn Pvt.
Ltd.

Business Development Associate

21/06/2020

54000

Previous Employer 2

Nucleus Software Exports
Ltd.

Assistant Software Engineer

31/05/2019

26000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check for the faulty internet connection.

2. Check if any proxies are there.

3. Clear any cookies or browsing history as it affects the running of some
websites.

4. If above mentioned cases are not the reason then try to open the same website
over any other network (could be mobile phone). If the site opens over the other
network then there must be some issue from ISP end and if it does not opens then
the website's server might be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth of your mobile phone and the speaker.

2. Search for nearby devices from your mobile phone and find the name of the
Bluetooth speaker.

3. Tap on the name to pair the speaker with your phone.

4. After pairing the speaker is ready to be connected.

5. Tap on the speaker name and it gets connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I've handled complete production support of RBL Bank Pvt. Ltd.
and the customer was satisfied in most of the cases due to my extended
support.

Thus I'm having experience of handling customer queries and I'm well versed in
tackling those customer requests thereby meeting SLA.

On a scale of 1 - 5
please rate your fluency in spoken English

4