Subject: Fwd: Tech Support Candidate - IMRAN SHAIK
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 04:50:08 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: IMRAN SHAIK <[email-masked]>
Date: 22 October 2020 at 00:06:32 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - IMRAN SHAIK
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    IMRAN SHAIK
E-mail  [email-masked]
Phone Number    (0091) 9000391439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      LAJPAT NAGAR, DELHI
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CCTV & SECURITY SYSTEMS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SABAREESH MEDICAL AGENCIES      TECHNICAL SUPPORT MANAGER       30-09-2020      27,000.00
Previous Employer 1     WIPRO LIMITED, HYDERABAD        ASSOCIATE       28-10-2019      29,167.00
Previous Employer 2     SABAREESH MEDICAL AGENCIES      NETWORK MANAGER 31-05-2019      27,000.00
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I'll check if the internet connection is working or not by opening another website.
2. If the internet connection is OK, then I'll check whether the URL of the site is correct or not by using a "website checker page" to confirm whether the given URL SERVER is down or not.
3. I can even ping the website by using ping command(syntax: ping www.ndtv.com -t) through the RUN window in windows by pressing WINDOWS key along with R key in order to get a reply in terms of TTL.
4. if the valid TTL reply received, then probing the firewall blocker is good option.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. SWITCH ON BLUETOOTH ON SPEAKER BY PRESSING BLUETOOTH BUTTON ON SPEAKER(HEADPHONES)
2. TOUCH AND HOLD BLUETOOTH SYMBOL IN THE MOBILE BY DRAGGING FROM TOP MENU LIST
3. SELECT BLUETOOTH CONNECTION IN LIST OF CONNECTIONS, THEN SWITCH ON BLUETOOTH IN THE MOBILE TOO
4. SELECT SEARCH DEVICE THEN IT DISPLAYS ALL AVAILABLE BLUETOOTH DEVICES NEARBY
5. SELECT THE APPROPRIATE DEVICE NAME IN THE AVAILABLE NEW DEVICES( IT WILL BE MODEL OR BRAND OR TYPE OF THE DEVICE)
6. AFTER SELECTING THE REQUIRED DEVICE NAME IN THE LIST, IT WILL PROMPT A CODE TO PAIR AND ASK FOR ACCEPT OR REJECT OPTION, FROM WHICH WE WILL SELECT ACCEPT OPTION IN ORDER TO CONNECT SUCCESSFULLY
What according to you makes you a good candidate for customer service or technical support job? I am good at this, qualities that a good candidate for customer service should possess are Enthusiasm, Communication skills, Customer Empathy/Compassion, Patience, Stress Management, Flexibility, Charismatic nature, knowledge about the company, it's products and it's protocols.
On a scale of 1 - 5 please rate your fluency in spoken English  4