Subject: Fwd: Tech Support Candidate - Navneet Raj
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 22 Oct 2020 04:48:05 +0000

Speak with him, if not suitable for tech, we can also consider him for English

Sent from my iPhone

Begin forwarded message:

From: Navneet Raj <[email-masked]>
Date: 22 October 2020 at 09:52:40 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Navneet Raj
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Navneet Raj
E-mail  [email-masked]
Phone Number    (91) 6200619413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 2
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Cloud computing
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance TSE     14 Nov 2020     21000
Previous Employer 1     A&P enterprises         Senior process Associate        NA      12000
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Make sure that internet is working properly.
Step 2: Check the URL is correct or not.
Step 3: Clear cache & cookies of browser.
Step 4: Try in incognito mode.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn on the bluetooth of phone.
Step 2: Trun on the Speakers
Step 3: Pair both the devices.

And it will be connected
What according to you makes you a good candidate for customer service or technical support job? I am quite decent in customer handling and interaction  and experience aspect of it.

As working into cloud billing escalations of Ingram Micro, I am the person who is liable to pacify the situation with clients in critical senarios.

I really enjoy having conversation with people.
On a scale of 1 - 5 please rate your fluency in spoken English  5