Subject: Tech Support Candidate - Navneet Raj
From: Navneet Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 00:22:33 -0400

Tech Support
Test

Name

Navneet
Raj

E-mail

[email-masked]

Phone Number

(91) 6200619413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Sector 2

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Cloud computing

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

TSE

14 Nov 2020

21000

Previous Employer 1

A&P enterprises

Senior process
Associate

NA

12000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: Make sure that internet is working
properly.

Step 2: Check the URL is correct or not.

Step 3: Clear cache & cookies of browser.

Step 4: Try in incognito mode.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1:
Turn on the bluetooth of phone.

Step 2: Trun on the Speakers

Step 3: Pair both the devices.

And it will be connected

What according to you makes you a
good candidate for customer service or technical support job?

I am quite decent in customer handling and interaction  and
experience aspect of it.

As working into cloud billing escalations of Ingram Micro, I am the person who
is liable to pacify the situation with clients in critical senarios.

I really enjoy having conversation with people.

On a scale of 1 - 5
please rate your fluency in spoken English

5