Subject: Tech Support Candidate - Rahul kandol
From: Rahul kandol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 23:39:58 -0400

Tech Support
Test

Name

Rahul
kandol

E-mail

[email-masked]

Phone Number

(91) 9773743704

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rajouri garden,
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Green gate infotech pvt. ltd.

Technical support
engineer

20 march

18K

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) My first step will be to solve such problem is
that firstly i will check the internet connection available or not on my PC.

Because sometimes it happens when we are using internet facility suddenly
internet connection break ups and we think why we can't able to do internet
surfing and then we realise ooh! internet connection is not available or breaks
up again and again.

So that's why i will take this step. And if problem still exist than,

2) My 2nd step will be i will try to open this website to on another browser
like if i tried it on chrome, than i will also cross check it on internet
explorer, mozilla firefox etc. If problem not resolved than,

3) My 3rd step will be i will check windows firewall. Sometimes it happens
windows firewall not alllows such websites who contains viruses or worms and
some types of vulnerabilities, in such case firewall treat the websites as a
virus and does not allow to open it on browser.

So i will check the website after turn off the windows firewall. If problem
still occurring than,

4) I will check the same website with another PC/Node, whether it opens on
another PC or not.

So these are the steps which i will take in troubelshooting for solving this
problem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn-on bluetooth speaker and also turn-on
its bluetooth.

2) Turn-on bluetooth of Mobile phone.

3) Then i will search the bluetooth speaker with its name in mobile phone and
paired the bluetooth speaker with mobile phone.

4) After taking these steps we can connect the bluetooth speaker with mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me the problem solving skills and the talking behaviour with the customer and
sincerity makes me a good candidate for technical support job.

Like after giving the support by me and with my communicating way,  the
customer is satisfied or  not.

On a scale of 1 - 5 please rate your
fluency in spoken English

3