Subject: Tech Support Candidate - J s Ravi Kumar
From: J s Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 20:09:06 -0400

Tech Support
Test

Name

J s Ravi
Kumar

E-mail

[email-masked]

Phone Number

(886) 0116070

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mayur vihar 1

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Varimile technology

Technical support

Na

35000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step1 understand client issue clearly

Step2 diagnose the issue.

Step3 Do needful troubleshooting.

Step4 If needed escalate the issue to concern team.

Step4 Mentioning resolution details on ticketing tool.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1
identify speaker bluetooth on your mobile.

Step 2 pair bluetooth connection with mobile

Step 3 once bluetooth speaker is connected with mobile one can play any audio
file.

What according to you makes you a good candidate
for customer service or technical support job?

Practical
knowledge

Soft skills

Having good experience of handling international clients.

Up to date technical knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

4